SHIPPING + RETURNS

 

Shipping and Returns

HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?

We ship orders every Monday-Saturday, excluding major holidays on which UPS doesn't pick up. Orders placed by 1pm ET will typically ship out that same day if all items in the order are coming from the same location. For orders placed after 1pm ET or with items coming from multiple locations, they may ship out anywhere from 1 – 4 business days later. You'll receive a UPS tracking number in your shipping confirmation email as soon as your order ships. Our Customer Experience Team will notify you via phone or email if there are any shipping delays on your order.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

You will be able to select your shipping speed when you place your order:

  • UPS Ground: Orders are typically delivered within 2-7 business days from the time they are shipped.
  • UPS 3-Day Select: Orders are typically delivered within 3 business days from the time they are shipped.
  • UPS 2nd Day Air: Orders are typically delivered within 2 business days from the time they are shipped.
  • UPS Next-Day Air: Orders are typically delivered the following business day after they are shipped.

Please note that UPS does not deliver on Saturdays as part of their normal service. If you need your order delivered on a Saturday, please reach out to our Customer Experience Team at service@sidmashburn.com or 1-855-627-4287 so that we can arrange a Saturday delivery.

If you're in the Atlanta area, you may also select in-store pickup if you'd rather come by our shop on the Westside. We're not able to offer in-store pickup in our other locations right now, but we'd love to see you in the shop if you happen to be in Houston, Washington DC, Dallas, or Los Angeles.

WHAT IS THE COST OF SHIPPING?

We want to make it easy for you to experience Mashburn, so we offer free ground shipping within the US. If you'd prefer to receive your items more quickly, 3-Day, 2nd Day, and Next-Day shipping costs are calculated through our UPS best-rate calculator based on the weight of your shipment and your location. In-store pickup at our Atlanta location is offered at no additional charge.

DO YOU OFFER INTERNATIONAL SHIPPING?

Yes, we will happily ship internationally when we are able. Currently, we are unable to process international payments online, so please call us to secure arrangements for your package to be shipped internationally to you.

WHAT IS YOUR RETURN POLICY?

We are committed to giving you the highest-quality product available, and we want to make sure you love what you have... and aren't stuck with it if you don't. In that spirit, we will happily accept returns or exchanges of unworn, unwashed, and unaltered items within 45 days of purchase. This includes items purchased at full price and on sale.

HOW DO I RETURN ITEMS FROM MY ORDER?

We enclose a prepaid UPS label with every order for easy returns. If you do not have a return label, please reach out to our Customer Experience Team at service@sidmashburn.com or 1-855-627-4287 and we can email a label to you. Pack up the items you'd like to return, either in the original shipping box or one of your own, and make sure you have your order invoice. Tick the boxes next to those items on the invoice, include it in the box, and send it back to us within 45 days. (Again, note that items should be unworn, unwashed, and unaltered.) You can drop the box off at any UPS location. To find one near you, please visit UPS.com.  We'll refund the original form of payment as soon as we receive the return package. A return shipping & processing fee of $10 will be deducted from your refund amount when you use our label.

If you'd prefer to send your return package using your own label or an alternate carrier, our address is:

MASHBURN Online Returns & Exchanges
1170 Howell Mill Road NW, Suite P15
Atlanta, GA 30318
1-855-627-4287

MAY I RETURN ITEMS FROM MY ONLINE ORDER IN ONE OF YOUR SHOPS?

Yes! If you're located near Atlanta, Houston, Washington DC, Dallas, or Los Angeles, you can bring the items in for return, exchange, or tailoring in the shop. With this option, there is no return shipping & processing fee.

WHAT IF I WANT TO EXCHANGE MY ITEMS FOR SOMETHING ELSE?

Simply place a brand-new order for the replacement item at your earliest convenience. We produce in super-limited runs, and items often go quickly... we'd hate for you to miss out.