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WORK WITH US

Since 2007, we've been making, finding, and sharing great things with others in our shops and online. And we haven't slowed down! We're growing and are always looking for great people to join our team.

Below are the open positions across the company right now. Even if you don't see something that's in your wheelhouse, feel free to reach out and introduce yourself anytime at careers@sidmashburn.com. Whatever your future holds – whether you'd like to join us for a little while or for a lifetime career – we're excited that you're interested in becoming a part of what we do.

at our Atlanta headquarters | in our retail shops

 

AT OUR ATLANTA HEADQUARTERS

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Customer Experience Associate

As a Customer Experience Associate on our E-Commerce team, you'll engage our customers and provide exceptional service by efficiently and graciously meeting their needs and expectations and ensuring seamless internal operations to fulfill them. As the primary contact for online customers, you are their dedicated sales associate and a brand ambassador with direct impact on the department and company's success. Opportunities for both full-time and part-time available.

To apply, please send a note and your resume to Greg Swindells, Director, E-Commerce.

More details...

KEY RESPONSIBILITIES:

Deliver above and beyond, memorable customer service in every customer interaction by responding promptly with empathy and clarity and leading the communication to resolution

Quickly build a rapport and connection with customers demonstrating the brand values

Develop deep knowledge of the products to best advise customers and maximize loyalty and sales

Manage our customer service system to respond quickly to customer inquiries and follow-up regularly until the case is closed to build trust with customer

Place online orders, investigate suspicious transactions, process refunds, and manage out of stock as needed

Diligently follow our brand policies and standard operating procedures to ensure issues are resolved and communicated properly

Partner with cross-functional teams to ensure a consistent brand experience, resolve issues in a timely and clear manner, and create new processes to streamline operations

Think creatively about ways to solve problems, improve our service and processes and exceed each customer's expectations

Evaluate and share customer insights with all areas of the business to improve the brand experience

ESSENTIAL SKILLS:

Retail sales or customer service experience preferred

Driven, resourceful problem solver and team player, with a desire to collaborate effectively and a "no task is too small" attitude

Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously

Strong organization, outreach, and follow-up skills with ability to work in a dynamic environment

Dedicated focus on accuracy and attention to detail

Maintain a positive, gracious and patient attitude with each and every customer

High flexibility and ability to adapt to different customers with a passion for taking care of them

Full of an entrepreneurial spirit and enthusiasm about growing with Mashburn

Ability to work a flexible schedule based on business needs, which includes some Saturdays

Reflect our core values of Hard work, Hopefulness, Helpfulness, Honesty, Hard Work, Humility and Honor

Raw Materials Assistant

As the Raw Materials Assistant, you will assist in all aspects of fabric and trim, Sampling/Production/MTM order placement and tracking as well as maintaining the Raw Material Libraries. This position is a full-time, salaried, non-exempt position.

To apply, please send a note and your resume to Lindsay Wilhelm, Manager, Raw Materials.

More details...

KEY RESPONSIBILITIES:

Place sample and production POs for all raw materials after handoff from Raw Material Manager

Communicate with mills in the PO process: email official PO, receive order confirmations, record confirmed shipping dates, follow up with mills to be sure raw material ships on time, track raw material shipments

Enter all fabrics ordered for sampling/production into the Fabric Assortment document

Assist in timely fabric liability report receiving from factories

Assist Raw Materials Manager in spot checking and maintaining accurate monthly liability reports from all factories

Communicate with cross functional teams about the shipping and delivery status of all raw material on order

Assist in MTM swatch card preparation for both seasonal and year-round fabrics

Assist in maintaining the MTM fabric attribute table

Assist with Made to Measurement fabric order process

Assist in building liability fabric library and updating the library bi-weekly

Assist Raw Materials Manager in creating and maintaining Mashburn raw materials library

Assist on special projects on Product Team as needed

ESSENTIAL SKILLS:

Team player, flexible, willingness to roll up sleeves and pitch in where needed

Excellent work ethic, passion for excellence

Attention to details

Proficient in Excel and Microsoft Word

Reflect our core values of Hard work, Hopefulness, Helpfulness, Honesty, Hard Work, Humility and Honor

Warehouse Associate

You'll be responsible for processing and putting away merchandise, picking and packing merchandise for the stores, conducting Store-to-Store transfers, and helping with cycle counts to maintain inventory accuracy. You will be helping fuel the entire enterprise by making sure merchandise is handled efficiently, with attention to detail, and with an emphasis on operational rigor and inventory excellence. This position is a full-time, salaried, non-exempt position.

To apply, please send a note and your resume to Adam Bryan, Senior Manager, Warehouse.

More details...

KEY RESPONSIBILITIES:

Process merchandise in a timely and accurate manner

Put merchandise away for storage according to warehouse standards

Facilitate transfers between channels as requested, including picking product for web orders

Pick merchandise for stores efficiently and accurately

Pack merchandise for stores to ensure merchandise integrity

Put away merchandise from returns from customers or other departments within the enterprise

Provide excellent customer service to all departments throughout the enterprise

ESSENTIAL SKILLS:

Ability to consistently lift packages of 70 pounds or more and work on your feet most of the time

Comfortable working in a fast-paced environment with broad role definition

A proactive mindset that brings new ideas and solutions to the team

A desire to always drive towards continual improvement

Exceptional interpersonal skills to quickly build cross functional relationships, collaboration and influence others

Highly organized and proficient in following process across multiple steps and stakeholders

Motivated, resourceful problem solver and team player with a "no task is too small" attitude

Flexible, positive and creative mindset with ability to work under pressure with tight deadlines

Be proactive and anticipate opportunities to drive business, build morale & solve problems

Reflect our core values of Hard work, Hopefulness, Helpfulness, Honesty, Hard Work, Humility and Honor


 

IN OUR RETAIL SHOPS

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Seasonal Store Associate, all locations

With the holiday season approaching, we are looking for Seasonal Sales Associates in all of our Sid Mashburn and Ann Mashburn shops. You will be responsible for welcoming customers, helping them with their holiday shopping needs, and providing an enjoyable and memorable customer experience that makes them feel well taken care of during a busy time. You will be an active team player, helping to meet sales expectations and willing to lend a hand where it's needed. You will contribute to daily operations of the store to maintain our brand standards, by helping to keep the sales floor clean, organized and stocked with inventory. Both full-time and part-time opportunities are available.

To apply, please send a note with your resume and the location you are interested in to careers@sidmashburn.com.

More details...

KEY RESPONSIBILITIES:

Make all customers feel welcome and cared for when entering our shops

Quickly build rapport with customers creating personalized interactions, understanding their needs, and helping find solutions for them

Demonstrate passion and knowledge of the products and styling to advise customers of all shapes, sizes, and ages

Drive sales as a service for our customers and help the store team achieve monthly sales goals

Work as a team player, partnering with fellow associates and contributing to a positive working environment

Maintain high store presentation standards and seamless operations and processes according to brand guidelines

THE IDEAL CANDIDATE:

Passion for apparel with high-end, high-touch retail experience preferred

Kind, friendly, and enthusiastic attitude with a desire to serve others and provide memorable hospitality

Proven ability to drive and exceed individual and/or team sales goals

Excellent communication skills and the ability to graciously handle multiple tasks simultaneously

Strong organization, attention to detail, and follow-up skills

Has a proactive, self-starter mindset that brings new ideas and solutions to the team

Is a motivated, resourceful problem-solver and team player with a "no task is too small" attitude

Approaches situations with positivity, flexibility, and creativity, even under pressure with tight deadlines

Reflects our core values of Hopefulness, Helpfulness, Honesty, Hard Work, Humility and Honor

Seasonal Intern, all locations

With the holiday season approaching, we are looking for Interns for our Sid Mashburn and Ann Mashburn shops. You will have an opportunity to learn about omnichannel retail store operations and high-end customer service in a fast-paced environment. You will be responsible for welcoming customers, maintaining brand floor standards, keeping inventory stocked and organized, assisting with online order fulfillment, supporting sales associates, and lending a hand with all store operations as needed. This is a part-time position.

To apply, please send a note with your resume and the location you are interested in to careers@sidmashburn.com.

More details...

KEY RESPONSIBILITIES:

Make all customers feel welcome and taken care of with prompt, friendly customer service

Provide product information and locate inventory for clients

Keep the sales floor clean and organized and well-stocked

Answer and manage phone calls

Facilitate daily operational duties, including product arrivals and shipments, online order picks, and store merchandising

Work as a team player, supporting store associates and contributing to a positive working environment

Actively find ways to make the customer experience better

THE IDEAL CANDIDATE:

Passion for apparel and knowledge of our brand story and values

Kind, friendly, and enthusiastic attitude with a desire to serve others and provide memorable hospitality

Excellent communication skills and the ability to graciously handle multiple tasks simultaneously

Strong organization, attention to detail, and follow-up skills

Has a proactive, self-starter mindset that brings new ideas and solutions to the team

Is a motivated, resourceful problem-solver and team player with a "no task is too small" attitude

Reflects our core values of Hopefulness, Helpfulness, Honesty, Hard Work, Humility and Honor

Operations Associate, Atlanta GA

As the Store Operations Associate, you are the store's central nervous system, with a direct impact on our high customer service levels and growing sales by managing the accuracy, organization, and timely flow of all incoming and outgoing inventory. You will use critical thinking and creative solutions to troubleshoot, solve and remedy any inventory-related discrepancies. You will maintain our brand standards, identify ways to improve our operational processes, and continue to support the growth of both your store and all channels. This position is a full-time, salaried, non-exempt position.

To apply, please send a note and your resume to Jordan Klinger, Senior Associate, Store Operations.

More details...

KEY RESPONSIBILITIES:

Processing all incoming and outgoing products from a systematic standpoint, including: Customer Merchandise Transfers and Direct Shipments, Current Product Replenishment/New Product Releases, Store-to-Store Product Reallocation, Inventory Transfer Verification, Backorder Management, Inventory Adjustments (e.g. MOS/Marked Out of Stock, RTV/Return to Vendor)

Responsible for all with omni-channel order fulfillment from your store

Managing and leading the store's annual Physical Inventory audit

Managing inventory integrity through weekly enterprise cycle counts, variances, negative quantity investigation, and inventory audits

Verifying daily returns

Managing and reporting stock levels (overages, deficits, end-of-season) to appropriate teams

Executing and leading efficient sale prep and end-of-sale processes

Planning, designing, and reorganizing stock room layout to improve storage efficiency and ease of access when inventory levels increase/decrease

Daily monitoring and ordering of all necessary store supplies

General store support (as needed)

ESSENTIAL SKILLS:

A self-motivated, problem solver outlook with a "no task is too small" attitude

The ability to work comfortably and efficiently in a fast-paced startup environment

A proactive mindset that brings new ideas and solutions to the team

A desire to always work towards continual improvement

An entrepreneurial spirit and enthusiasm for personal growth

Exceptional interpersonal skills leading to cross-functional relationships

The ability to execute enterprise-wide processes in a highly organized and proficient manner

General knowledge of menswear/womenswear fabric, garment construction, and styling

A flexible, positive, and creative mindset with the ability to work under pressure

The ability to anticipate opportunities to drive business and build morale

Creating a welcoming environment that is centered around a team-based culture

Reflects our core values of Hopefulness, Helpfulness, Honesty, Hard Work, Humility and Honor

Senior Women's Store Manager, New York NY

Ann Mashburn is opening a retail store in New York this October, and we are looking for leadership and staff members to join our team. As the Senior Manager of our Ann Mashburn store in New York, you'll be responsible for ensuring that the store and the team embodies the company's overall mission and values, delivers a memorable retail experience, and grows to its full potential. You will be responsible for leading and influencing others to work together to make the store a success across all aspects – the people, service, product, visual merchandising, operations, marketing, and financials. You will train and inspire the sales team to exceed their goals and become product experts, trusted advisers, and brand ambassadors throughout the community. Your entrepreneurial drive will identify opportunities to improve the business, and your strong cross-functional relationships will enable you to get the support needed. Through your dedicated leadership and partnership, you will create a welcoming and engaging environment that attracts and retains both team members and customers. This is a full-time, salaried exempt position.

To apply, please send a note and your resume to Taylor Grove, Senior Manager, Atlanta.

More details...

KEY RESPONSIBILITIES:

Hire, train and retain an exceptional team of service-minded, goal-driven, brand advocates

Cultivate a strong team that values partnership, hospitality, communication, organization, and quality

Achieve and strive to exceed key performance metrics for the business

Lead and motivate the team to focus on providing a distinctive level of service and experience to customers while also maintaining operational excellence

Successfully make connections within the community, acquire new customers and build brand loyalty

Partner with cross-functional leaders to explore opportunities for product, inventory, marketing, etc.

Maintain close communication between HQ and other store managers

Manage the financial, operational, and interpersonal successes of our store

Act as a liaison with landlord and other local agents regarding building issues related to repairs, construction, etc.

ESSENTIAL SKILLS:

5+ years of retail leadership experience; experience opening a new store and high-end clothing experience preferred

A positive, energetic leader who thrives in a team environment and takes initiative and ownership

A thoughtful, analytical problem solver with excellent interpersonal skills and a service mindset

Proactive and efficient with superior attention to detail

Leader with a track record of building high-performing and highly engaged teams

Strong communication and relationship-building skills

Driven to build an exceptional customer service operation and deliver results and growth

Is a motivated, resourceful problem-solver and team player with a "no task is too small" attitude

Approaches situations with positivity, flexibility, and creativity, even under pressure with tight deadlines

Anticipates opportunities to drive business, build morale & solve problems

Has an entrepreneurial spirit & enthusiasm for growing with Mashburn

Reflects our core values of Hopefulness, Helpfulness, Honesty, Hard Work, Humility and Honor

Women's Store Associate, New York NY

Ann Mashburn is opening a retail store in New York this October, and we are looking for leadership and staff members to join our team. As a Women's Sales Associate in our Ann Mashburn New York shop, you will be responsible for demonstrating the brand values in how you engage with and take care of customers. You will create a welcoming and memorable brand experience in the shop by discovering and assessing client needs, suggesting thoughtful solutions, building trusted relationships, and maintaining timely follow-up. You will enhance and develop the business by proactively reaching out to clients and sharing information on new products and events. You will also contribute to daily operations of the store to maintain our brand standards throughout all areas of the business. Opportunities for both full-time and part-time positions.

To apply, please send a note and your resume to Taylor Grove, Senior Manager, Atlanta.

More details...

KEY RESPONSIBILITIES:

Make all customers feel welcome and taken care of by exceeding their expectations and providing an exceptional brand experience

Demonstrate deep knowledge of the products and styling to advise customers of all shapes, sizes, and ages

Maintain an active client book, contacting clients regularly and providing appropriate follow-up

Create meaningful relationships with customers to personalize interactions, build loyalty, and develop brand ambassadors

Consistently achieve or exceed monthly and seasonal individual and store sales goals

Work as a team player, partnering with fellow associates and fostering open communication, to ensure a consistent customer experience and contribute to a positive working environment

Maintain a strong desire to continue to learn and grow every day

Represent Mashburn with pride within the community

Maintain seamless operations and processes according to brand guidelines

ESSENTIAL SKILLS:

Passion for womenswear with experience in high-end apparel sales preferred

Kind, friendly, and enthusiastic attitude with a desire to serve others and provide memorable hospitality

Proven ability to quickly build rapport and relationships with customers and colleagues

Proven ability to drive and exceed individual and/or team sales goals

Excellent communication skills and the ability to graciously handle multiple tasks simultaneously

Strong organization, attention to detail, and follow-up skills

Has a proactive, self-starter mindset that brings new ideas and solutions to the team

Is a motivated, resourceful problem-solver and team player with a "no task is too small" attitude

Approaches situations with positivity, flexibility, and creativity, even under pressure with tight deadlines

Has interpersonal skills to influence, collaborate with, and build relationships with others in cross-functional roles

Anticipates opportunities to drive business, build morale & solve problems

Has an entrepreneurial spirit & enthusiasm for growing with Mashburn

Reflects our core values of Hopefulness, Helpfulness, Honesty, Hard Work, Humility and Honor

Women's Store Associate, Houston TX

As a Women's Sales Associate in our Ann Mashburn Houston shop, you will be responsible for demonstrating the brand values in how you engage with and take care of customers. You will create a welcoming and memorable brand experience in the shop by discovering and assessing client needs, suggesting thoughtful solutions, building trusted relationships, and maintaining timely follow-up. You will enhance and develop the business by proactively reaching out to clients and sharing information on new products and events. You will also contribute to daily operations of the store to maintain our brand standards throughout all areas of the business. Opportunities for both full-time and part-time positions.

To apply, please send a note and your resume to Bethany Monk, Houston Shop Manager.

More details...

KEY RESPONSIBILITIES:

Make all customers feel welcome and taken care of by exceeding their expectations and providing an exceptional brand experience

Demonstrate deep knowledge of the products and styling to advise customers of all shapes, sizes, and ages

Maintain an active client book, contacting clients regularly and providing appropriate follow-up

Create meaningful relationships with customers to personalize interactions, build loyalty, and develop brand ambassadors

Consistently achieve or exceed monthly and seasonal individual and store sales goals

Work as a team player, partnering with fellow associates and fostering open communication, to ensure a consistent customer experience and contribute to a positive working environment

Maintain a strong desire to continue to learn and grow every day

Represent Mashburn with pride within the community

Maintain seamless operations and processes according to brand guidelines

ESSENTIAL SKILLS:

Passion for womenswear with experience in high-end apparel sales preferred

Kind, friendly, and enthusiastic attitude with a desire to serve others and provide memorable hospitality

Proven ability to quickly build rapport and relationships with customers and colleagues

Proven ability to drive and exceed individual and/or team sales goals

Excellent communication skills and the ability to graciously handle multiple tasks simultaneously

Strong organization, attention to detail, and follow-up skills

Has a proactive, self-starter mindset that brings new ideas and solutions to the team

Is a motivated, resourceful problem-solver and team player with a "no task is too small" attitude

Approaches situations with positivity, flexibility, and creativity, even under pressure with tight deadlines

Has interpersonal skills to influence, collaborate with, and build relationships with others in cross-functional roles

Anticipates opportunities to drive business, build morale & solve problems

Has an entrepreneurial spirit & enthusiasm for growing with Mashburn

Reflects our core values of Hopefulness, Helpfulness, Honesty, Hard Work, Humility and Honor