OUR RETURNS & EXCHANGES POLICYWe are committed to bringing you the highest quality product available – items you can use and, we hope, love forever. However, we know that sometimes a return or exchange is necessary. If you are at all unsatisfied with your purchase we will gladly accept returns or exchanges (pending availability) of unworn, unwashed, and unaltered items within 45 days of purchase. If you would like to inquire about product availability, please call us toll-free at 1-855-MASHBURN (1-855-627-4287) or email firstname.lastname@example.org or email@example.com.
IF YOUR PACKAGE WAS DAMAGEDWe are so sorry. Please save the box and the items and notify us immediately at 1-855-MASHBURN (1-855-627-4287) or firstname.lastname@example.org or email@example.com. UPS will inspect and pick up the damaged package and we will do our best to replace the damaged items.
HOW TO COMPLETE YOUR RETURN OR EXCHANGEFor your convenience and peace of mind, we can email you a pre-paid UPS label. Should you need to make a return or an exchange, please affix this label to the box in which you ship back your return. (If you wish, you may use the original box in which your order was shipped.) When you use this label provided for your return, $8 will automatically be deducted from your credited refund amount. Please email us at firstname.lastname@example.org or call us toll-free at 1-855-Mashburn for a pre-paid UPS label.
Please complete the form included with your shipment and include it with your return or exchange so that we may process it as swiftly as possible.
WHERE TO SEND YOUR RETURN OR EXCHANGEYou may drop off your return or exchange at any UPS location. To find a UPS drop-off location or to schedule a pick-up, please visit www.ups.com. You may also return your online purchase, free of return shipping charge, in-person to our physical store location in Atlanta, Georgia for a refund or exchange. Send your package, along with the Returns & Exchanges form which will be included in the package containing your order, to:
MASHBURN Online Returns & Exchanges
1198 Howell Mill Road
Atlanta, GA 30318