ABOUT US
WHO ARE SID MASHBURN AND ANN MASHBURN?
Please read more about what we do here and here. You may also read about what other people have said about who we are and what we do here and here.
HOW CAN I CONTACT THE CUSTOMER SERVICE TEAM?
Please call our toll-free number 1-855-MASHBURN (1-855-627-4287) to speak with a member of our Customer Service Team.
Should you need any help with anything in our brick-and-mortar shops, you may reach the SID MASHBURN shop at 404-350-7135 and the ANN MASHBURN shop at 404-350-7132.
You may also email us at service@sidmashburn.com or service@sidmashburn.com, or by completing the email form here.
HOW DO I FIND MY BEST FIT AND SIZE?
For ANN MASHBURN: View Sizing Chart
For SID MASHBURN: View Sizing Chart
HOW DO I BEST CARE FOR ITEMS PURCHASED THROUGH YOUR SITE?
Please see the description of each item on our website for complete care instructions. If you have any further questions or need any additional clarification, please do not hesitate to be in touch with our Customer Service Team via phone, toll-free, at 1-855-MASHBURN (1-855-627-4287) or via email here.
We own (and wear and love) almost every item we offer, and are always happy to share our own experiences and tips for best caring for your new purchases so that you may enjoy them for as long as possible.
We own (and wear and love) almost every item we offer, and are always happy to share our own experiences and tips for best caring for your new purchases so that you may enjoy them for as long as possible.
ORDERING
HOW DO I PLACE AN ORDER ON SIDMASHBURN.COM OR ANNMASHBURN.COM?
We hope you'll find shopping our website to be an easy and enjoyable experience. Our assortment is grouped into larger categories, and you will automatically view all items that fall into a given category. You may click on a specific item to read more details, to see additional photos, and, if you wish, to add it to your shopping bag. From the item-level page, you will be able to select your size for the item – once you have done this, you may click ADD TO BAG. At this point, you may either continue shopping our site or go straight to the checkout process. During checkout, you will be asked for your billing address (including zip code) and credit card information. You will also have the option to add complimentary gift packaging and a gift note to any order. Your shopping bag will be shared between both SIDMASHBURN.com and ANNMASHBURN.com, allowing you to add items to your cart from both web shops, and only have to check out once. If you need any assistance in placing an order, please contact the Customer Service Team via phone, toll-free, at 1-855-MASHBURN (1-855-627-4287) or via email at service@sidmashburn.com or service@annmashburn.com.
HOW DO I TRACK MY ORDER'S PROCESSING AND SHIPMENT?
Upon completing the on-line checkout process for your order, you will then receive an email from our Customer Service Team confirming the details of your order (items ordered, sizes, colors, quantities, and billing and shipping address). This email will also contain a UPS tracking number to track your shipment's delivery to you from our shipping center here in Atlanta, Georgia.
HOW DO I RETURN OR EXCHANGE AN ITEM?
While we always hope that you will be delighted with your purchase, we understand that sometimes a return is necessary: Our goal is for you to be completely satisfied with your new items and your entire shopping experience. Please see our Return Policy for full details regarding the steps needed to complete a return. Of course, should you have any questions at all or need any additional clarification, please contact our Customer Service Team via phone, toll-free, at 1-855-MASHBURN (1-855-627-4287) or via email at service@sidmashburn.com, service@annmashburn.com, or by completing the form located here.
HOW LONG WILL IT TAKE FOR MY RETURN OR EXCHANGE TO BE PROCESSED?
We thank you in advance for your patience while your return or exchange is processed. Please allow up to ten (10) business days (Monday – Friday) for your package containing your return or exchange to arrive back at our warehouse in Atlanta, Georgia. We are typically able to ship out exchanges within two (2) business days of receipt, and will notify you via phone and email if there is any delay in processing your exchange. Please allow three to five (3-5) business days for refunds for returns to be processed. Likewise, we will contact you via phone and email should we need any additional information to process your refund in a timely manner.
HOW DO I CHANGE ANY PART OF MY ORDER OR CANCEL MY ORDER ONCE I HAVE COMPLETED THE ON-LINE CHECK-OUT PROCESS?
Please call us toll-free at 1-855-MASHBURN (1-855-627-4287) as soon as you become aware of any necessary changes, or should you decide to cancel your order. Our Customer Service Team will work with you swiftly and efficiently to make any changes.
WHAT TYPES OF PAYMENT DO YOU ACCEPT?
For orders placed online, we accept Visa, MasterCard and American Express credit cards. Should you wish to shop with us in our shop in Atlanta, in addition to the above listed credit cards, we also gladly accept cash and personal checks.
HOW DO I PLACE AN ORDER BY PHONE?
Please call us toll-free at 1-855-MASHBURN (1-855-627-4287) to place an order via phone with a member of our Customer Service Team.
Should you wish to purchase an item that is not offered on-line, but is offered in our physical shop in Atlanta, please call the respective shop to speak with a sales associate. You may reach the SID MASHBURN men's shop at 404-350-7135 and the ANN MASHBURN women's shop at 404-350-7132.
Should you wish to purchase an item that is not offered on-line, but is offered in our physical shop in Atlanta, please call the respective shop to speak with a sales associate. You may reach the SID MASHBURN men's shop at 404-350-7135 and the ANN MASHBURN women's shop at 404-350-7132.
WILL I NEED TO PAY SALES TAX ON MY ORDER?
Only residents of the state of Georgia residents are required to pay sales tax on purchases made through sidmashburn.com or annmashburn.com.
DOES PLACING AN ITEM IN MY SHOPPING BAG GUARANTEE THAT I WILL RECEIVE THE SELECTED MERCHANDISE?
To complete your purchase of any item, after placing it in your on-line shopping bag, please complete our on-line checkout process. You will then receive an email confirming the details of your order, along with information to track your shipment via UPS. Unfortunately, on occasion, an item might be listed as available online when it is in fact out of stock. Our Customer Service team review all orders and inventory levels at the end of each business day, and will contact you within one business day if an item you have ordered is out of stock. If this is the case, we will work with you to do everything possible to find a replacement for that item that hopefully you will use and enjoy for years to come.
Your shopping cart is shared between both SIDMASHBURN.com and ANNMASHBURN.com, allowing you to shop from both sites while only needing to complete one check-out process. Please contact our Customer Service Team at 1-855-MASHBURN
(1-855-627-4287) if you need any assistance at all in completing your check-out process.
SHIPPING
HOW LONG WILL IT TAKE FOR MY ITEMS TO SHIP ONCE I'VE COMPLETED MY ORDER ON-LINE?
All orders placed by 1 p.m. EST will, typically, ship out that same day. All order placed after 1 p.m. EST will, typically, ship out the next business day. Our Customer Service Team will notify you via phone and email if there are any delays in regards to your shipment.
HOW LONG WILL IT TAKE TO RECEIVE MY COMPLETED ORDER?
You will be able to select which type of delivery service you prefer for your order: ground (2-7 business days), 3-day guaranteed, 2-day guaranteed, and overnight. All items are shipped via UPS, and you will receive your UPS tracking number in your order confirmation email you will receive after you complete the on-line check-out process. Please contact our Customer Service Team toll-free at 1-855-MASHBURN (1-855-627-4287) should you need any additional assistance regarding selection of a delivery service.
WHAT IS THE COST OF SHIPPING FOR MY ORDER?
Please use our UPS best-rate calculator to determine your shipping costs. Your shipping costs will be calculated based on shipping type selected (ground, 3-day, 2-day, or overnight), the weight of your shipment, and your location. Please contact our Customer Service Team toll-free at 1-855-MASHBURN (1-855-627-4287) should you need any additional assistance regarding your shipping costs.
MAY I HAVE MY ORDER SHIPPED INTERNATIONALLY?
Yes, we will happily ship internationally. Please call our Customer Service Team at 1-855-MASHBURN (1-855-627-4287) to secure arrangements for your package to be shipped internationally to you.
MY ACCOUNT
HOW DO I CREATE AN ACCOUNT ON SIDMASHBURN.COM AND ANNMASHBURN.COM?
You will see MY ACCOUNT on the upper right portion of our page. If you click the link, you will see the option to create an account. Complete the entry fields shown with your first name, last name, email address, and the password you create, then click SUBMIT to create your new account. You may also choose to subscribe to our e-mail mailing list when you create your account. Your personal account is shared between sidmashburn.com and annmashburn.com, and keeps track of purchases, wishlists and address books made through both sites.
HOW DO I EDIT INFORMATION ON MY PROFILE?
Once you log in through your account by entering your email address and self-created password, you will be able to edit and update your email address, password, as well as add shipping addresses to your address book. By logging into your account, you will also be able to quickly access your order history, your wishlist, and any gift certificate balances you might currently be holding. Of course, should you need help with anything at all in editing your account details, please don't hesitate to contact our Customer Service Team toll-free at 1-855-MASHBURN (1-855-627-4287) or via email at either service@sidmashburn.com or service@annmashburn.com.
HOW DO I LOOK UP PAST ORDERS?
Once you log in through your account by entering your email address and self-created password, you will be able to edit and update your email address, password, as well as add shipping addresses to your address book. By logging into your account, you will also be able to quickly access your order history, your wishlist, and any gift certificate balances you might currently be holding. Of course, should you need help with anything at all in editing your account details, please don't hesitate to contact our Customer Service Team toll-free at 1-855-MASHBURN (1-855-627-4287) or via email at either service@sidmashburn.com or service@annmashburn.com.
MAY I CREATE A WISHLIST?
Yes! We know what it's like to see something you love...and want to be reminded of it for as long as you need while you make a final decision. If you see something you like and want to save for a later order, click Add to Wishlist and you can save any item you like while you continue shopping online with us. Your wishlist will be stored for as long as you like in your personal account.
HOW DO I LOG IN TO MY ACCOUNT?
You may log in to your personal account by clicking on MY ACCOUNT at the top of the screen and entering your email address and the password you created for yourself when you first set up your personal account. Your personal account accesses both sidmashburn.com and annmashburn.com, and keeps track of purchases, wishlists and address books made through both sites. Should you need any help at all logging in to your personal account, please don't hesitate to contact our Customer Service Team toll-free at 1-855-MASHBURN (1-855-627-4287) or via email at either service@sidmashburn.com or service@annmashburn.com.
HOW DO I RECOVER/CHANGE MY PASSWORD?
If you cannot remember your password for your account (and don't worry – it happens to the best of us), once you have entered the My Account screen, you may click FORGOT PASSWORD. From here, you will be prompted to enter the email address associated with your account, and a new password will be emailed to you. You may then re-set your password once you log back in to your account by clicking "Change Password" once in the Account Information page under My Account.
GIFTS AND GIFT CERTIFICATES
MAY I SEND AN ORDER AS A GIFT?
It is always our pleasure to help you send a gift to someone you care about. We offer complimentary gift packaging, which includes the option of a handwritten note on SID MASHBURN or ANN MASHBURN stationery. Please contact our Customer Service Team via phone toll-free at 1-855-MASHBURN (1-855-627-4287), via email at service@sidmashburn.com or service@sidmashburn.com, or by completing the form here if we can further assist you in making arrangement for preparing a gift package for you.
DO YOU OFFER GIFT WRAPPING SERVICES?
Yes! We are always pleased to prepare any order for you in our signature SID MASHBURN or ANN MASHBURN gift packaging, complete with handwritten gift note on our SID MASHBURN or ANN MASHBURN stationery.
MAY I PURCHASE A GIFT CERTIFICATE?
Of course! In addition to being able to purchase gift certificates in our shops, you may also purchase gift certificates in any denomination though our site through our GIFT CERTIFICATES. Please note that gift certificates purchased through our online shop may be used online or in our brick-and-mortar shop in Atlanta, though gift certificates purchased in our shop cannot be redeemed online at this time.
Please contact our Customer Service Team via phone toll-free at 1-855-MASHBURN (1-855-627-4287) or via email at either service@sidmashburn.com or service@annmashburn.com if there is anything at all we can do to further assist you in purchasing or redeeming a gift certificate.
GENERAL
WILL MY ORDER AND PAYMENT DETAILS BE SECURE?
We recognize and appreciate that you put your trust in us – for both your clothing needs and with your payment information, and we take this level of trust quite seriously. We have taken every possible step to ensure that your information is transmitted, processed and stored in the most secure, protected way possible. Please see our Security and Privacy Policy for full details.
DO I NEED TO BE USING A CERTAIN BROWSER APPLICATION TO BEST USE YOUR WEBSITE?
Our site was designed to be compatible with all standard web browsers. Please call our Customer Service team toll-free at 1-855-MASHBURN (1-855-627-4287) if you are having any technical issues at all with any aspect of our website.
DO YOU HAVE SALE EVENTS?
Just like in our brick-and-mortar shops, we have two sale events a year: one at the end of the summer, and one starting at the beginning of February. Select, seasonal items will go on sale at these times, both in-store and on-line. Our SID MASHBURN and ANN MASHBURN classics that are offered year-round do not ever go on sale. We do not offer any additional sales, promotional discounts, or coupon codes outside of our twice-annual sale events.
I SAW A PRODUCT ON YOUR SITE PREVIOUSLY, BUT DO NOT SEE IT LISTED ANY MORE. CAN I STILL PURCHASE THIS ITEM?
We are committed to helping you find exactly what you need...and what you want. If, however, an item is no longer listed for sale on-line, it is either out of stock or out of season. Some of our ANN MASHBURN and SID MASHBURN brand products are limited edition. If we are out of stock on such an item, please contact our Customer Service team – we would love to help you find another item that you will enjoy just as much. Some items are also seasonal, and will not be for sale on-line year-round. If you think you are trying to locate such an item, again, it is the pleasure of our Customer Service team to help you to it, if possible. Some items will on occasion, unfortunately, be out of stock – if there is a classic piece of ours that is currently out of stock, please contact our Customer Service team so that we may notify you as soon as it is back in stock, an ensure that your order for it, if you wish, is placed as swiftly as possible. You may contact the Customer Service team via phone at 1-855-Mashburn (1-855-627-4287), via e-mail at service@sidmashburn.com or service@annmashburn.com, or by completing this form here.
